Return Policy
If you are not completely satisfied with any item you have purchased, please return within 2 weeks from the shipment date. (Does not include instruments or mouthpieces.) Sales receipt must be included and item must be returned in original condition and in the original packaging. Depending on method of payment, returns may be subject to a 3% restocking fee.

Instrument Trial
Instruments will be sent on a 3 day trial starting from the day the instrument is received. Customer assumes total responsibility for the care of the instrument while it is in their possession. The instrument must be returned in the exact condition in which it was received. This means being careful of scratches and dents. Customer is also responsible for all shipping charges and insurance. The instrument must be packed in the same box or one of equal strength, and insured for the proper value. Depending on method of payment, returns may be subject to a 3% restocking fee.

This trial policy will also apply to most necks and mouthpieces, including being careful of scratches and dents on necks, and scratches and teethmarks on mouthpieces.

Shipping Damage
If any damage is noticed upon receipt of shipment, please contact PM Woodwind immediately. Save all packaging. An inspection by the shipping carrier will be neccessary.



Ordering Information

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